What not to send in first contact
The first message should be useful without exposing highly sensitive files.
Keep sensitive files out of ordinary forms
Do not submit full records, passport scans, payment cards, or complete patient files through the first-contact form.
- Full records
- Passport scans
- Payment cards
- Complete imaging archives
Use a short coordination summary
Send visit goal, timing, broad condition category, records available, language needs, and the practical question.
- Goal
- Timing
- Records yes or no
- Question
If this is not the right route
These related medical desks keep the request inside the medical coordination cluster while pointing it to a better first desk.
Case summaries, records checklists, translation questions, and privacy-first handoffs.
Open patient prepCheckup and screening routesChina Health HelpdeskExecutive checkups, early screening, health baselines, and planned review preparation.
Open checkup routesMedical-visit logisticsChina Care TripHospital-area hotels, family roles, arrival timing, transport, and post-visit buffers.
Open logistics deskSend a case summary
Practical coordination for selected non-emergency Shanghai hospital visits, focused on hospital contact, translation, documents, and logistics.